Connect your chatbot to WhatsApp

Connect your chatbot to WhatsApp to quickly reply to customer messages, respond to order tracking questions, make personalized product recommendations, and answer customer FAQs in WhatsApp. This article will walk you through the steps to configure the Heyday chatbot to send and receive messages through WhatsApp.

Before you begin

In order to connect WhatsApp to Inbox 2.0, you must have a verified business account and administrator access in Meta Business Manager. If you need to create a business account or verify your business account, see the following Meta help articles:

• Create a Business Account in Meta Business Manager
• Verify your business

If you are unable to verify your account, see the Troubleshooting section of this article.

Prepare to connect your Heyday bot to WhatsApp

Set Heyday up to send and receive messages from WhatsApp.

1. Create a WhatsApp Business Platform account in Meta Business manager.
2. If your phone number is connected to a personal WhatsApp account or the SMB WhatsApp business app, you'll need to disconnect that phone number from that app before connecting it here. You'll be asked to verify your account and it may take up to 3 minutes for the disconnected account to become available. See the Meta help Migrate an Existing WhatsApp Number to a Business Account.
3. Connect your business phone number to your WhatsApp account.
4. Provide your Heyday customer account manager with the following information:
   • Meta business ID - See the Meta help article Find your business ID in Meta Business Manager.
   • Business details - Include your business name, a brief description of your business (max 256 characters), and your business address. If you have multiple stores, use the address of the headquarters or main store.
   • Brand logo - Logo must be square, have a minimum size of 500px x 500px (recommended size - 640px x 640px), and be no more than 5 MB. The logo can be provided as a URL or sent as a file.
   • Business email address - An email address for your business.
5. Your Heyday customer account manager will let you know when your connection is complete.

Troubleshooting

Having trouble verifying your account? See the Meta article Troubleshoot why your business can't be verified. If you are still unable to verify your business, you may have to register as a Meta developer and create a Meta app before you can verify your business. To do this, see the Meta for developers WhatsApp Business Platform Get started Cloud API article.